FAQs
HANDMADE
As all products are handmade, please expect small variations from piece to piece.
Due to the nature of leather, there may be slight differences in shade, and there may be imperfections on the surface, but these are an integral part of the item’s uniqueness and beauty.
We have made every effort to display as accurately as possible, the colours and images of our products which appear in store.Leather choices and/or colour are subject to availability.
DELIVERY TIMES
Items that are in stock are delivered within two working days (not over weekends).
Items which are out of stock need 10 working days for making and 2 days for the courier.
IN STOCK
PRODUCTS MADE TO ORDER
As hand-stitching takes time, please allow ten working days for single items to be made. On larger quantities, more lead time is needed and will also depend on the amount of work in hand, but every effort will be made to complete your order in a reasonable time.
Special rates apply for BULK orders.
Kindly send an email with your request, as different price structures apply. Email Us
A 50 % deposit is required for custom made/branded items. Balance before collection/shipment.
ARTWORK & APPROVAL
Jobs are completed on the information and images provided by customers. We will send through final artwork for approval before commencing so chances for mistakes very small.
However, it is the customer's responsibility to check all text, images and content layout. We will not accept any responsibility, or costs incurred, as a result incorrectly supplied/approved artwork. We will also not be liable for breach of intellectual property rights.
Approval will be accepted in writing, email, sms, and through payment of the deposit. We cannot replace, or refund, any customized/personalized/branded items. We reserve the right to display sample copies of customized items to potential customers.
We will not commence any work until the required deposit has been paid. The remaining balance on the account will be required upon completion of the work and before collection, or delivery.
PAYMENTS
Payments can be made by PayFast (credit cards), Bank Deposit or EFT.
Cash or card transactions via YOCO are accepted in the workshop
WORKSHOP VISITS, COLLECTION & DELIVERY
You are most welcome to visit our workshop in George to view our samples or any ideas you may have for customising a special item.
Goods can be collected from our workshop in George during normal business hours - Monday to Friday 9am to 4pm. Please call to make an appointment.
All prices exclude delivery costs.
Orders for delivery within South Africa can be shipped via PostNet or Aramex. Delivery is usually within three to five working days.
Kindly provide: Full name, Street address, Suburb and City/Town, Area code and Contact number.
RETURNS / REFUNDS
In the unlikely event that you’re not satisfied with your purchase, kindly contact us within 14 days to resolve the matter. We will gladly repair/replace/refund items when the fault lies with us.
After 14 days from date of shipment, no items can be returned, or refunded. To be eligible for a return/refund, your item must be unused, and in the same condition in which you received it.
- No return/refund on damaged and/or used items shall be given.
- No return/refund on damaged items as a result of accidents, alteration, repair by any third party, transfer of leather dye, or misuse shall be given.
- No return/refund on sale items shall be given.
- No return/refund on custom and/or personalized items shall be given.
TERMS & CONDITIONS
All images are the property of Stroom-op (PTY) LTD.
REG#2018/469336/07
Our store is hosted on Shopify Inc.
They provide us with the online e-commerce platform which allows us to sell our products to you.
All prices quoted exclude VAT.
All prices exclude courier costs.
Quotes are valid for a period of 14 days from date of issue.
Prices are subject to change without notice.