FAQs

Stroom-op signature leather is the Brown Leather (as seen on most of the photos)

This is Full Grain leather, dyed thru and features an anti-scratch protection layer. This is the most natural, most durable and most expensive leather used for high-end products. Each hide has its own characteristics and therefore each item is unique.

IN STOCK

Your order will be shipped as soon as full payment has been received.

Please ensure that you email proof of payment as soon as possible to facilitate a timely response.

OUT OF STOCK / PRODUCTS MADE TO ORDER

As hand-stitching takes time, please allow ten working days for single items to be made. On larger quantities, more lead time is needed and will also depend on the amount of work in hand, but every effort will be made to complete your order in a reasonable time.

Special rates apply for BULK orders.

Kindly send an email with your request, as different price structures apply. Email Us

A 50 % deposit is required for custom made/branded items. Balance before collection/shipment.

PAYMENTS

Payments can be made by PayFast,Bank Deposit or EFT.

Cash or card transactions via YOCO accepted in workshop

DELIVERY

Goods can be collected from our workshop in George.
All items exclude delivery costs.

Orders for delivery within South Africa can be shipped via PostNet, or Aramex. Delivery is usually within three to five working days.

Kindly provide: Full name, Street address, Suburb and City/Town, Area code and Contact number.

PLEASE NOTE

As all products are handmade, please expect small variations from piece to piece.

Due to the nature of leather, there may be slight differences in shade, and there may be imperfections on the surface, but these are an integral part of the item’s uniqueness and beauty.

We have made every effort to display as accurately as possible, the colours and images of our products which appear in store.Leather choices and/or colour are subject to availability.

RETURNS / REFUNDS

In the unlikely event that you’re not satisfied with your purchase, kindly contact us within 14 days to resolve the matter. We will gladly repair/replace/refund items when the fault lies with us.

After 14 days from date of shipment, no items can be returned, or refunded.To be eligible for a return/refund, your item must be unused, and in the same condition in which you received it.

No return/refund on damaged and/or used items shall be given.
No return/refund on damaged items as a result of accidents, alteration, repair by any third party, transfer of leather dye, or misuse shall be given.
No return/refund on sale items shall be given.
No return/refund on custom and/or personalized items shall be given.

ARTWORK

Jobs are completed on information and images provided. We will not accept any responsibility, or costs incurred, as a result incorrectly supplied/approved artwork. It is your responsibility to check all text, images and content layout.

We will not be liable for breach of intellectual property rights. Approval will be accepted in writing, email, sms, and through payment of the deposit. We cannot replace, or refund, any customized/personalized/branded items. We reserve the right to display sample copies of customized items to potential customers.

We will not commence any work until the required deposit has been paid. The remaining balance on the account will be required upon completion of the work and before collection, or delivery.

TERMS & CONDITIONS

All images are the property of Stroom-op (PTY) LTD.

REG#2018/469336/07

Our store is hosted on Shopify Inc.

They provide us with the online e-commerce platform which allows us to sell our products to you.

All prices quoted exclude VAT.

All prices exclude courier costs.

Quotes are valid for a period of 14 days from date of issue.

Prices are subject to change without notice.